Owners – FAQ’s

About Us

Who are Mystique Escapes?

Mystique Escapes are a full-service vacation rental property management company for boutique & premier vacation rental homes in top Indian travel destinations. As a leading vacation rental hospitality brand, Mystique Escapes provides guests with the consistency and quality of a fine hotel experience, while optimizing the management, marketing, and return on investment for villa or vacation rental homeowners. Our villas tied to local cuisine & exclusive experiences ensure our guests have a memorable stay. Our robust technology platform integrates with local, in-market teams to ensure extraordinary vacation rental or villa rental experiences for every home, every stay, every time. 

What does Mystique Escapes do for vacation rental homeowners or hospitality property owners ?

Mystique Escapes takes care of everything, which is why we’re the smarter way to vacation rentals. Although many vacation rental property managers claim they do it all, we actually do – we manage every aspect of keeping your vacation rental booked and ready for guests. It is our mission to help you help you live the vacation rental homeowner lifestyle you’ve always. 

When you partner with us, you’ll be given your own Homeowner Manager who will be available to help answer any questions regarding our program and your home. 

We’ll handle everything from taking photos of your home and writing your property listing, entwining it with local cuisines & experiences to marketing it to potential guests and coordinating their stays. 

Your home will always be guest ready since we provide professional housekeeping, upkeep and more. We even manage vendors, dispatch emergency maintenance, and provide 24/7 local guest support. 

How is Mystique Escapes different from a listing site like HomeAway or Airbnb?

Mystique Escapes is a full-service vacation rental property manager, and companies like HomeAway and Airbnb are listing sites. We take care of your home and help get your home booked while listing sites are just a place where you can post your home to be rented. We actually partner with sites like those (over 10+ in total) to market your home to a wide variety of travelers. 

What kind of contract does Mystique Escapes offer?

When you partner with Mystique Escapes, you’ll be free to come and go from our program as you please. All we ask is that you give us 30 days’ notice if you do choose to un-list your home with us.

Getting Started

How easy is it to get started with Mystique Escapes?

Very! Once you meet with our local Manager in your market, the ball starts rolling. Our team will start collecting your information, inspecting your home, photographing your property, and crafting your property listing. Normal activation includes shooting new photos, creating a detailed listing, setting pricing, activating advertising on the main internet channels and beginning to take reservations – all in as little as 2 weeks! This can take a little bit longer depending on the homeowner’s schedule, or if a home is in the process of being converted from a residence or long-term rental.

Can you help me convert my property into a successful vacation rental?

We’d love to. As an expert in the vacation rental space adopting international standards, technology & know how, we know what it takes to make a vacation rental successful. We do everything we can to meet all of our homeowners’ needs and give them peace of mind that one of their biggest assets is in good hands. Whether you need a new rental permit for your home or need to upgrade your living room furniture, we’re happy to offer suggestions and assistance to help you get the most out of your rental.

Will I have to worry about taxes?

Mystique Escapes will collect any taxes that are required of your home, put them into our owner account, and remit to you. Each reservation has taxes added to the amount of the rental. You do not need to send us extra money to pay taxes, but would need to file with the income tax authority. We would deduct TDS & provide TDS certificates if amounts exceed the applicable limits. 

Rental Qualifications

Do I have to commit to a certain amount of availability?

No, but we do require that all homes that wish to use Mystique Escapes are available as much as possible through the year. You are free to use your home for as much personal use as you’d like – but if you plan to only rent out your home occasionally, your home may not be a great fit for our program. We also reserve the right to cancel a homeowner agreement if the home is predominantly unavailable for bookings. 

Does my home need to be of a certain quality or size?

To some degree, yes. While Mystique Escapes does not work exclusively with luxury properties, we do focus on good rentals in desirable locations. This could be a high-end studio apartment in a main downtown metro area or an inviting mid-range home within a prime vacation destination. We will look at your home, discuss with you and let you know if we feel it will be a good fit for our program. 

Is there anything I am required to have at my home?

Yes. There are certain things we ask that you provide as a homeowner – like furniture, appliances, cookware, and dinnerware. We will work with you to make sure that you have everything in place. Well decorated homes tend to rent at a higher frequency, and we always encourage owners to have a home that shows well.

Do I need to have Wi-Fi or a traditional phone line/landline installed?

A landline phone is not necessary unless you wish to have one for your own personal stays, or you are in an area with no cell reception. It would be desirable to have Wi-Fi to be available, which we can help you with. 

Do owners have to allow pets?

That’s up to the discretion of each homeowner. 

Reporting and Payment

What kind of reporting will Mystique Escapes provide me so I can understand how well my home is performing?

You will get a monthly statement from us that details how much rental revenue you earned, how much tax we collected and any charges that you may have incurred during the month (for example, if you had us install a new TV or had us carry out repairs on your villa, etc.) Your Homeowner Manager will be happy to guide you through your owner statement. You will also have live access to the Owner portal which will provide you with complete transparency on how your villa is doing in the market. 

When do I get paid for reservations?

We currently pay owners once a month. Expect to receive an owner statement and an NEFT deposit to your bank account on the 12th of every month. This statement and deposit will cover all guests that check out during that month. If you have a guest crossing over one month to the next, the payment for that reservation falls in the month they check out. 

Rental Marketing

How do you enable online bookings?

We use a robust international Software for Professionals – a very secure and reliable management solution for professional managers to push your rental to over 10+ booking sites. It is backed by a well-funded innovate start-up company and works very well for enabling all aspects of guest bookings and payments.

How do you advertise my vacation rental?

We list your home everywhere guests are looking for rentals! In addition to our own site, we’ll automatically list your property on these major listing sites: 

We sync your availability calendar across every site, so each site will show the right rates and availability at all times, making it easy for guests to view the correct information and book your home. 

What if I already have listed my home on those sites?

Many homeowners already have property listings on these sites, so we’ll work with you to migrate your listing over to our managed account. We’ll also professionally rewrite your listing, take new photos of your home, and sync the pricing and calendar with the other sites your home will be listed on. 

Do I need to provide you with photographs?

No. In preparation for listing your home, Mystique Escapes uses the latest technology to capture photos, a digital floor plan, and create a virtual tour, which we have found to be a key selling point for potential guests. When captured, our highly-trained team of expert photo editors make sure your home looks fantastic on every listing site.

How do I book myself, friends, or family at my property?

You can call us or book directly using the owner’s portal, and we will book your property for you, or you can view your availability and book online through your Owner Dashboard. There is absolutely no charge for booking your own home. 

Pricing Management

How do you set pricing for my rental?

We set separate rates that vary based on day of the week and time of the year. For example – mid-week days will be set at one price and weekends at another; holidays and peak periods will likely be set higher and off-season prices are usually set a bit lower. We set these initial prices based on several factors like input from each owner, characteristics of the home (size, amenities, location, recent remodels, etc.), comparable home prices in the area, and guidance from our local Manager. As the homeowner, you have the option to set your floor rate – which we will never price your home lower than. 

Once we agree on the initial pricing, we ask you if you want to be included in our dynamic pricing program. Over 90% of all owners decide to participate. Once in the program, we watch the performance of your unit and make pricing adjustments as needed. The key is to monitor and adjust pricing up or down based on actual market demand. This is where Mystique Escapes excels. We monitor conversion rates of your rental at initial pricing and adjust up or down according to how well the rental is booking. It is an ongoing process that is always a top priority. 

Here are just a few examples of the many ways we adjust your pricing to make you more rental income: 

  • If your home is booking more quickly for comparable times of year than other homes in your area – this may be an indicator that your price is too low, and we may adjust your nightly rate to make it higher. 
  • If your unit has last minute availability and has openings within the next two weeks, we may apply different levels of discounts to try and get that last minute traveler who is used to getting a last minute deal. 

If we notice large periods of time that are farther in advance that have lower than expected occupancy, we may lower the nightly rate. As occupancy fills in, we will make adjustments to raise the nightly rate back up. 

Does Mystique Escapes offer coupons to guests?

Any property that allows dynamic discounts is subject to marketing incentives at the discretion of Mystique Escapes. These incentives could fall below rate thresholds in an effort to secure deal seeking guests and materialize stays that are unlikely to book otherwise.

Property Management

Do I need to do my guests’ laundry (e.g., towels, linens, etc.)?

Our service fees cover laundry service for linens with every professional clean. Our cleaners will do it on-site if time permits or bring it to a laundry facility as a backup.

Do I need to provide soap, paper towels, toilet paper, etc.?

Mystique Escapes makes sure your home remains stocked for every guest. We supply a kit for each guest that includes a couple rolls of toilet paper per bathroom, a roll of paper towels, soap, shampoo and conditioner, and dish soap. Rather than have an owner manage and maintain these supplies. 

Along with this, we have implemented a centralized ordering system for these supplies to get better quality, consistency and reliability of supplies across the country. 

What if I want to do some decorating on my own?

We highly encourage homeowners to take pride in their home and invest in decor. Guests want a unique and local experience. Your home’s decor is a great way to provide this. 

How do you keep my home safe and manage keys?

Mystique Escapes needs you to keep a set of keys with your local caretaker or our local manager. We strongly encourage you to install CCTV camera with recording facility which would help us and you monitor all entry and exits into your villa. 

What about regular maintenance?

Mystique Escapes provides guest services and management, and property management to owners, but Mystique Escapes is not a maintenance company. Our employees are not trained contractors or repair personnel. We staff a 24/7 call center, manage reservations, guest support, schedule regular housekeeping and inspections, dispatch qualified maintenance personnel, monitor internet uptime, control indoor temperature (when equipped), control pool temperature (when equipped), maintain electronic locks, and more – but we do not personally handle maintenance requests. 

During inspections, we will restock consumable items like soap, toilet paper, shampoo, etc., and we will perform simple maintenance like changing remote control batteries or light bulbs for lamp fixtures. We will schedule vendors as needed, and all maintenance work will be billed at cost to you. We make it easy by paying vendors directly – saving you the headache of coordinating anything during a guest stay! 

Who takes care of my lawn, my pool, etc.?

We are happy to schedule a regular lawn or pool service, but most owners already have this in place and continue to use their preferred vendor. We require that all owners have repeat services in place. Owners typically pay these fees directly to their contractors, along with utilities, internet, and TV. We can set up recurring services for you, and the bills for the service will be sent directly to you.

Should I schedule any regular services myself?

In addition to repeat lawn, hot tub, and pool service, Mystique Escapes recommends having a local, licensed AC service plan in place. It is important to have regularly scheduled services for your air conditioning, heating appliances, and air filter replacement. 

We do require a regular pest control service in all properties.We can set these up for you, and the bills for service will be set up in your name and sent directly to you. 

Also, be mindful that any and all vacation rental homeowners should heavily consider getting a home renters insurance policy, we would help you acquire one at favourable rates. 

What about garbage collection? Who handles this?

Stick with your regular provider. If guests are in the home on pick up days we ask them to take out the trash. If no one is there, our local team in your market will visit and put out the trash with no charge to you unless your specific location requires it. 

Do I need to have my own housekeeper?

We have housekeeping vendors contracted with us who have proven to be fast, flexible, reliable, and are already familiar with Mystique Escapes’s strict cleaning protocol. If you have a housekeeper you prefer to work with, then we may utilize them (based on a successful trial period with Mystique Escapes).

Guest Experience

How do guests pay you?

We use credit/debit card, online payment or cash processing through our professional software. Travelers overwhelmingly prefer to pay with credit cards rather than send cash – it is safer, easier, and more secure. We can also take online payments but prefer to use credit cards. Credit card companies do charge for their service, but we do not pass along this cost to our homeowners. We have done this in to simplify and enhance our owners’ experience working with Mystique Escapes. 

How do guests interact with Mystique Escapes?

Guests can communicate with us via our website, chat, email, or by phone with our professional Guest Experience team that is available around the clock. Once a guest makes a reservation, we invite them to our Guest Portal where they can view their reservation information, receive their door code for their rental, get directions to your property, get nearby restaurant suggestions, and more. 

How can guests book my property?

Guests can book your property directly through the Mystique Escapes website and the 10+ other listing sites we will market your home on. Guests can also email Mystique Escapes or call us to make a reservation. 

What happens if there is a guest emergency?

Mystique Escapes has a Guest Experience Team that is available 24/7. Guests can call, text, and email our team at all hours with any issues. Your guests will actually never know your name for privacy reasons – unless you elect to tell them. We’ll take the call and dispatch the appropriate vendor. We pay the vendor and then put the bill onto your homeowner statement – you don’t have to worry about paying out-of-pocket for anything unless it happens to be a major repair. Mystique Escapes does not charge any additional fees for these types of emergencies. 

How do you deal with noisy guests?

Please know that we have a strict policy of evicting guests upon any sign of noise, partying, or over-occupancy. We want guests to enjoy themselves, however, we do not tolerate abuse at your property and contractually have heavy measures in place to evict and charge additional fees. 

In an effort to keep your guests and property safe, we will install several types of noise monitors and customize the decibel level settings for your specific property. Our local teams will receive an alert if the noise volume exceeds these settings and address it for you. 

Do guests pay any type of cleaning fees?

Pricing of the Property includes cleaning fees, and we pay the housekeeping vendor/trained caretaker directly. There is nothing you need to do to schedule or pay them. If you wish to have your home cleaned while you, a family member, or friend are using your home, just let us know, and we will clean it for you. 

How do you handle security deposits and damage?

It is highly recommended for the owner to maintain a policy of infrastructure and liability insurance covering personal injury and property damage occurring on villa. We would request a copy be shared with Mystique Escapes. 

Mystique Escapes will help the owner get a Home Content Insurance to cover the contents of the property at a reasonable and negotiated rates if requested by the owner. 

Service Costs

What do you charge for full-service vacation rental management?

National commission rates for property manager services average roughly 45%, ranging as low as 30% and as high as 65% depending on the type of home and market, and the types of additional services property managers will charge for after commissions are taken into account. Mystique Escapes provides full-service property management without cutting any corners for industry low rates, often half the national average.

Why do you do commission-based pricing?

Commission-based pricing is the industry standard for vacation rental property management firms. That does not necessarily mean it is the only answer – but we believe that it perfectly aligns our incentives with our homeowners. We only make money when our owners make money, and the only way to increase our revenue is to help owners increase theirs. We believe this is why the commission model has worked and is so well established in the industry. 

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